obtains your step information from the health app you are using (Apple® Health, Google Fit™ or Fitbit®) whenever you open the home screen of ActiveFit
. You may see differences in steps between your health app and
depending upon how frequently your data is being synchronized and if our system has completed its verification process.
With A Wearable
If you have a wearable fitness device tied to a compatible health app (Google Fit, Apple® Health, Fitbit®), make sure you synchronize the device with your health app on your phone first. Please check your wearable’s website for specific instructions on how to synchronize your device.
Once synchronization is complete, open ActiveFit
home screen and then navigate to the SmartWalking screen to view the steps from your health app in ActiveFit
Without A Wearable
If you do not use a wearable and steps are not matching, open your health app and then open the ActiveFit
app home screen. This will enable the health app to update before ActiveFit
attempts to retrieve the information.